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October 26, 2009

"Floored" by home improvement debacle

Posted: 12:28 PM ET

HELP ME CLARK!
From HLN's Money Expert Clark Howard

RONALD:

I had some floors put down in my home for about $7,000. From the beginning, I have had nothing but problems. They sent out a "floor doctor" at their expense, who stated that the floors were installed incorrectly. They then offered to sell me a new floor at cost and the installer would install it for "free." I consulted an attorney who wants $7,500 to begin any action. I wrote my senator who sent it to my state representative who won't get involved. Where do I turn now?

CLARK:

You have to turn to yourself. In a situation like that where you feel that they have failed to deliver, you have a report from an expert that says they failed to deliver, that is made to order for you being your own lawyer, or the equivalent of a lawyer, representing yourself in small claims court.

Now, the limits on what you can do in small claims court vary from state to state. There's a great guide at nolo.com that will walk you through what the rules and requirements and limits are in your state.

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Filed under: Clark Howard • Home repair • Living


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CNN's team of experts share their top tips to help you become a wise consumer. We know you're busy, and that's why our tips are quick and effective. From health to personal finance, we'll arm you with the information you need to make smart choices.

Contributors
Clark Howard is HLN's money expert, hosting his own show on weekends.
Judy Fortin
Gerri Willis is CNN's Personal Finance Editor, hosting Open House and appearing regularly on American Morning.
Gerri Willis
Ali Velshi is CNN's Chief Business Correspondent, hosting Your $$$$$ and appearing regularly on American Morning.
Ali Velshi
Dr. Sanjay Gupta is CNN's Chief Medical Correspondent and host of House Call.
Sanjay Gupta
Elizabeth Cohen offers up medical advice in her weekly Empowered Patient report.
Elizabeth Cohen
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